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City Center
Bakuriani
1.1
mi
Airports
Kutaisi King David the Builder International Airport (KUT)
118.0
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Spa Zone
“The spa facilities were excellent, with a spacious sauna and a perfectly heated pool that helped me unwind after a long day on the slopes.” view full review
Delicious Cuisine
“The selection at the Crystal Lounge restaurant was impressive, featuring an array of flavorful Georgian dishes that exceeded my expectations.” view full review
Fun for Kids
“The kiddy playground provided my children with endless joy, allowing them to explore and have fun while I relaxed nearby.” view full review
Great Pool Experience
“The swimming pool's temperature was just right, making it a perfect spot to enjoy a swim after an active day, and the ambiance was incredibly inviting.” view full review
I had a somewhat mixed experience at Hotel Crystal in Bakuriani. The massage services and spa facilities were excellent, which made for a wonderfully relaxing time. However, the dining area was chaotic during breakfast, and I found the rooms to be a bit cramped. Although the stunning views made up for some of the downsides, the experience was less than ideal due to the crowded common areas and staff's indifference at times.
Rooms
6.0
The rooms were on the smaller side and felt a bit cramped.
Service
5.0
The service ranged from attentive to disappointing, especially during busy times.
Location
8.0
The location is great, close to various activities, but it can feel a bit overcrowded.
Dining
6.0
Breakfast was overcrowded, making for a chaotic experience, though the quality was decent.
Facilities
8.0
The spa and indoor pool facilities were well-maintained and enjoyable.
Earl
United States of America,
December
2024
7.2/10
My stay at Hotel Crystal in Bakuriani was a mix of highs and lows. The spa services were exceptional, and the indoor pool offered a refreshing escape. However, my room felt cramped, and the dining area became chaotic during breakfast, making it difficult to enjoy my meals. While I appreciated the stunning views outside, the overall experience left me feeling it could use some improvements.
Rooms
6.0
The rooms were on the smaller side and felt a bit cramped, which detracted from the comfort.
Service
7.0
The service was decent and room service met my needs, but there were experiences that could be improved.
Location
9.0
The hotel enjoys a prime location near the ski slopes, making it a prime choice for winter sports enthusiasts.
Dining
6.0
Breakfast hours were chaotic, making it challenging to find a seat, which dampened the dining experience somewhat.
Facilities
8.0
The spa and indoor pool facilities were quite good and added to the overall relaxation aspect of my stay.
Melvin
United States of America,
December
2024
5.0/10
We arrived at the hotel excited for a holiday, but the experience fell short due to multiple issues. Our room was clean and maintained well, which was a plus, but the service we received from the staff was notably poor. The dining experience, particularly during the New Year's celebration, was disappointing and poorly organized. Overall, while the hotel has potential with its facilities, it seems to be lacking in delivering a satisfactory guest experience.
Rooms
7.0
The rooms were clean and well-maintained, though they felt a bit cramped for multiple guests.
Service
5.0
Unfortunately, the staff were unhelpful and dismissive, especially during the New Year's celebration.
Location
6.0
The location was decent, being somewhat close to various attractions, yet it didn’t feel particularly convenient.
Dining
5.0
The New Year's party was poorly organized, with insufficient food and drinks for our group. It was frustrating given we were promised more.
Facilities
5.0
Facilities were decent, but service in the dining area and event organization were lacking.
Clean and maintained rooms
Poor service
William
United States of America,
November
2024
6.2/10
Hotel Crystal in Bakuriani offers a beautiful setting with stunning views, but my experience was marred by the unpleasant attitude of the staff. While I appreciated the decent spa services and comfortable rooms, the dining area during breakfast was overcrowded, and the rude service left much to be desired. Overall, I feel the hotel has great potential but needs significant improvement in customer service.
Rooms
6.0
The rooms were cozy but felt a bit cramped, impacting comfort during my stay.
Service
5.0
Unfortunately, the service was lacking; the staff displayed rudeness and a dismissive attitude which overshadowed the experience.
Location
9.0
The hotel is conveniently located near ski slopes, making it ideal for winter sports enthusiasts.
Dining
5.0
Breakfast was a bit chaotic due to overcrowding, and the options were somewhat limited.
Facilities
8.0
The spa services and indoor pool were well-maintained and enjoyable for relaxation.
Great spa facilities
Rude staff behavior
Jonathan
United States of America,
November
2024
7.4/10
I had a mixed experience at the hotel. On the plus side, the staff provided excellent service and the spa facilities were quite enjoyable. However, the dining area was chaotic during breakfast, and the room felt cramped at times. Overall, it was a decent stay, but certain aspects could use improvement.
Rooms
6.0
The rooms felt a bit cramped, which made it hard to move around comfortably.
Service
9.0
The staff went above and beyond to accommodate my needs, especially at the spa.
Location
9.0
The hotel is close to the ski slopes, making it a great base for winter activities.
Dining
5.0
The breakfast area was overcrowded, making it challenging to find seating, which was frustrating.
Facilities
8.0
The spa and indoor pool facilities were excellent and provided relaxation after a long day.
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